Your step-by-step guide to transforming CX through people, processes and technology

In 2016 customers have higher expectations than ever before. Companies are expected to know customer preferences, offer a wide range of touch points, and go above and beyond to keep the customer happy. Those who fail to embrace customer experience are being punished by high churn rates and a loss in market share.

That’s why we’re back for a 4th year of Customer Experience Transformation: Nordics! We’re assembling the region’s leading CX professionals from a wide range of industries to share the secrets on how they are transforming into customer-centric organisations. We will be tackling the region’s biggest challenges and taking you through a step-by-step guide to truly embrace customer experience.

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2016 Speakers include:

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Join 60+ leaders from the biggest Nordic brands to learn how to:

Deliver exceptional customer experience using employee engagement: Hear how DHL are driving employee pride throughout the business to boost customer satisfaction

Prove the worth of CX programmes to senior management through solid figures: Learn how Euroloan Group took their NPS score from negative numbers to mid 50s in four years

Provide a cohesive digital customer journey: Discover how Arbetsförmedlingen have embarked on a major transformation to improve their digital channel strategy

Turn the voice of the customer into actionable insight: Find out how Swedish Match and SAS are re-designing their processes with the customer in mind

Create a ‘customer philosophy’: Hear how Oriflame are using random acts of kindness to cement customer loyalty

Hear from our previous attendees :

Companies that have attended CX Transformation Nordics Include:

  •  Elion Enterprises AS
  •  Netop
  •  EnterCard Sverige AB
  •  OpenText
  •  TeliaSonera
  •  Oracle Svenska AB
  •  SourceCom Unified Communication AB
  •  SEB
  •  Halebop
  •  Nordea
  •  Verizon
  •  Swedbank
  •  Maersk Line
  •  Laerdal Medical
  •  Capgemini Norge AS
  •  Swedish Match
  •  Nordic Choice Hotels
  •  EnterCard Norge AS
  •  Atlas Copco
  •  Volvo Car Corporation
  •  Volvo Car Group
  •  Nets
  •  Lithium International, Inc.
  •  Danske Direct
  •  Clas Ohlson AB
  •  Polystar
  •  Eesti Telekom Ltd
  •  Telia Denmark
  •  Bekk Consulting AS
  •  EnergiMidt
  •  Ennova AB
  •  Tele2
  •  BSH
  •  Trygg Hansa
  •  DB Schenker
  •  Ericsson AB
  •  Euroclear
  •  SAS
  •  Fonecta
  •  Nordea Bank Norge ASA
  •  SpareBank SR-Bank
  •  FOSS Analytical AB
  •  Confirmit
  •  F-Secure Corporation
  •  Teleperformance Finland Oy
  •  Genworth
  •  TeliaSonera AB
  •  Danfoss
  •  IF
  •  Zapadoslovenska energetika, a.s.
  •  If P&C Insurance
  •  Novozymes A/S
  •  Interactive Intelligence Sweden AB
  •  Oracle
  •  John Tanzer
  •  Oriflame Cosmetics AB
  •  Klarna AB
  •  Santander Consumer Finance
  •  Kobra
  •  Scania AB
  •  A.P. Moller - Maersk A/S
  •  SAS Airlines
  •  STELIT srl
  •  Lithium Technologies
  •  Swedish Institute
  •  Lithium Technologies Inc.
  •  TDC
  •  Livework Nordic AS
  •  Tele2 Group HQ
  •  Liveworks
  •  Teleperformance Nordic AB
  •  A.P. Moller Maersk
  •  Confirmit AB
  •  Thomas Cook Northern Europe AB
  •  Trygg-Hansa Försäkrings AB
  •  Nokia
  •  Danfoss A/S
  •  Západoslovenská energetika, a. s.
  •  Nordea Bank Denmark
  •  ZSE - Západoslovenská energetika

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